At Frontline Networks we provide a best in class Unified
Communications & Contact Centre consultancy service. We can
define and recommend solutions that are robust, effective and
seamlessly supports our customers’ needs.
Frontline works with its clients to quickly and accurately
understand the business strategy, architecture and operating
models. Working in the context of an organisation's Enterprise
and overall Technical Architecture, Frontline creates a
telecommunications Strategy aligned to business goals that also
enables world class customer service together with strategic
We excel at drawing out the business demands for
telecommunications services and our consultants are experts in
documenting specific, clear, unambiguous and output based
Our Solution Optimisation services assess business requirements
against the existing technology enabling our customers to select
the right option to take their telecoms capability forwards be
it across VOIP, Contact Centre, Mobile or Video communications.
As well as providing Solution Optimisation services, many of our
customers require clear Business Continuity Design, and
Frontline co-ordinate business and technical responses to
varying levels of outages through flexible, integrated and
proven plans, ensuring telecoms systems meet peak levels of
demand during major incidents, and key services remain robust
during major events and disturbances to operating systems.
Our Solution Assurance consultants offer a focused, independent
review of existing technical solutions and architecture. These
services provide a rapid means of identifying key issues, and
assuring that solutions are fit for purpose and continue to
provide value for money.
We simplify and harmonise the telecommunications Standards in
use throughout our customer’s organisations. These improve both
the business value of the UC & CC infrastructure) and reduce
costs with proven ROI models. We create for our client's
effective and efficient technical and live service governance to
ensure that vertical business standards are adhered to.
We have gained a wealth of Industry and Supplier Knowledge –we
maintain a broad and deep knowledge of the telecommunications
industry. We are supplier independent and have, therefore,
worked over the period with a variety of large-scale and niche
telecommunications providers. We advise on general industry
trends and supplier capabilities.